Katastrophe!!!!!!! So unfreunliche und inkompetente Leute, die da arbeiten, habe ich noch nie in meinem Leben getroffen!!!!!!!

Ich bin FASSUNGSLOS!!!!

Ich war da als genz normale versicherte und mir würde zufällig alles wie bei der Privatleistung abgerechnet. Das war natürlich ihre Fehler und als ich das alles abklären wollte haben sie mir gesagt das sie viel zu tun haben und nur Tschüss gesagt!!!! In eine sehr sehr unfreundliche Manire!!!!

STAY AWAY!!! SCHRECKLICHE Rezeptionsdame!!! The most unfriendly customer service I’ve ever experienced in my entire life!

This was my second and last visit to this doctor’s office. I first saw Dr. Kristine Kruse about a month ago. The male receptionist at the time was not particularly friendly (in fact, he hung up on me when I couldn’t locate the office and called to ask for directions), but Dr. Kristine Kruse herself was pleasant and friendly. So when my eye problem returned three weeks later, I decided to give her office a second chance.

It is important to note that at the time of my first visit I was privately insured. However, for reasons I don’t quite understand, as part of my employment here in Berlin I had to forego my private health insurance in favor of „Gesetzliche Krankenversicherung“, which would be akin to switching from private health insurance to Medicare or Medicaid in the United States.

My German husband accompanied me on my visit to Dr. Kruse in case my German was not enough to communicate with the doctor, as well as to explain the change in my insurance status. Upon arrival we had to register at the front desk, which was being manned by Helde Kruse, Dr. Kristina Kruse’s mother. From the moment we walked in it was is if we had personally insulted Frau Helde Kruse by our mere presence. The woman did not so much as greet us. She was UNbelievably unfriendly and rude; she didn’t talk to us – she BARKED her questions at us, rolling her eyes and interrupting my husband each time he tried to communicate information to her, be it spelling my last name or explaining why we were there or my insurance situation. It was surreal. I repeat, I have never ever been treated like this either at a doctor’s office or anywhere else.

I got a glimpse of Dr. Kristine Kruse in the background. I am sure she was aware of what was going on. However, at no point in time did she come out and try to rein in her rude receptionist/cosmetologist-mother. Based on the mediocre reviews on yelp, as well as other websites, I wouldn’t be surprised if she knew exactly what kind of reputation her practice has and didn’t care. Well, I just hope that more people read these reviews and know NOT to go to Dr. Kruse, Jr. or Sr.

My husband and I left without seeing the doctor. I am still shaking with rage at such uncalled for rudeness and disrespect!